How well-versed in clever audio technology are you?
I’ve been advising a few small businesses lately, and many of them underestimate how useful audio-based communication could be. They still think it’s only for big corporations, but even small brands could benefit from understanding how customers speak rather than just what they type. Audio interactions have this emotional memory that’s impossible to replicate in text.
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That’s a great point, especially considering what was explained in the middle section of the article — I mean the one from https://thegadgetflow.com/blog/listening-at-scale-how-smart-audio-tech-is-transforming-brand-communication/ where it talks about scalable listening systems. Those systems can process thousands of real human conversations without losing emotional depth, something that old-school customer research couldn’t do no matter how many interns you hire.